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OUR

PROMISE TO YOU

Our promise comes straight from our heart. It underpins the caring, family spirit of Club Raro and guides our unrelenting efforts to ensure your well-being and comfort.

As part of our on going efforts to create a trusted environment for you, we have embraced a series of safety standards and precautionary measures to keep you safe while visiting our shores.

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Physical Distancing

Physical distancing measures implemented throughout the property.

 

Spacing of seating in dining areas, Rumba and Pool areas to provide safe distancing.

 

Distancing Barrier

Front Office

Spacious and naturally ventilated lobby.

Spacing line at front office.

Public hand sanitiser accessible in the lobby.

 

 

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Disinfect Keys

Provide clean and disinfected keys at Check In.

Interactions with keys kept to a minimum with safe handling measures.

Express Check In,

Express Check Out,

&

Methods of Payment

 

We encourage prepayment of your accommodation costs prior to your arrival at the property.

Check In and Out to be as contactless as possible.

Cash-free methods of payment.

 

 

 

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Increased Cleaning & Disinfecting

Increased cleaning and disinfecting throughout the property, particularly in high touch areas.

Adhere to strict safety procedures while serving all food and beverages.

 

Room Remotes & Telephones

Provide a clean and disinfected television and air conditioning unit remote in a secure wrapping.

 

Remotes and telephones will be individually cleaned using strong commercial disinfectant prior to and during your stay.

 

 

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Air Circulation

Improve all air circulation processes to increase air quality.

Increased maintenance and cleaning programs on all air conditioning units.

Team training

&

Personal Protection Equipment (PPE).

Our team has been provided with comprehensive hygiene training, including the safe application and removal of Personal Protection Equipment (PPE).

Our team will be provided with Personal Protection Equipmnent (PPE).

 

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