PROMISE TO YOU
Our promise comes straight from our heart. It underpins the caring, family spirit of Club Raro and guides our unrelenting efforts to ensure your well-being and comfort.
As part of our on going efforts to create a trusted environment for you, we have embraced a series of safety standards and precautionary measures to keep you safe while visiting our shores.
All passengers wishing to enter
the Cook Islands must complete the
form in the link below
PRIOR to their departure from New Zealand. This information is requested by
Te Marae Ora, Ministry of Health Cook Islands.
Physical distancing measures implemented throughout the property.
Spacing of seating in dining areas, Rumba and Pool areas to provide safe distancing.
Spacious and naturally ventilated lobby.
Spacing line at front office.
Public hand sanitiser accessible in the lobby.
Provide clean and disinfected keys at Check In.
Interactions with keys kept to a minimum with safe handling measures.
Express Check In,
Express Check Out,
Methods of Payment
We encourage prepayment of your accommodation costs prior to your arrival at the property.
Check In and Out to be as contactless as possible.
Cash-free methods of payment.
Increased Cleaning & Disinfecting
Increased cleaning and disinfecting throughout the property, particularly in high touch areas.
Adhere to strict safety procedures while serving all food and beverages.
High concentrated cleaning of all linens.
High heat drying of all linens.
Room Remotes & Telephones
Provide a clean and disinfected television and air conditioning unit remote in a secure wrapping.
Remotes and telephones will be individually cleaned using strong commercial disinfectant prior to and during your stay.
Improve all air circulation processes to increase air quality.
Increased maintenance and cleaning programs on all air conditioning units.
Door seals are displayed confirming that the room has been cleaned and sanitised.
The only person to remove the seal is you, our guest, on entry to your room.
Personal Protection Equipment (PPE).
Our team has been provided with comprehensive hygiene training, including the safe application and removal of Personal Protection Equipment (PPE).
Our team will be provided with Personal Protection Equipmnent (PPE).